All orders are calculated by weight at checkout. Starting a a flat rate of $10 AUD for one item.
Orders dispatched within 1 working day via Australia Post EXPRESS.
Tracking will be emailed to you once your order has shipped.
Generally orders should be received within 1 to 3 business days but as TAHN HQ is outside the Metro area it can take a day or to longer so please allow extra time for this.
Rate calculated at checkout.
Orders dispatched within 1 working day via Australia Post Air Mail. Tracking will be emailed to you once your order has shipped.
Orders should be received within 6 to 10 business days. International order shipping estimates do not include custom clearance times.
RETURNS & EXCHANGES
At TAHN THE LABEL, we take pride in our reputation for quality, and are happy to provide you with a refund or exchange when goods:
• Are returned to us within 7 days of delivery.
• Are returned in original condition – unworn, unwashed with tags attached.
WE ASK CUSTOMER TO PLEASE CHOOSE CAREFULLY WHEN PURCHASING SALE ITEMS
• Please note: no refund or exchange on sale items.
Customers are responsible for shipping of returned items for a size change or an item change of mind. The customer will be emailed a PayPal money request for the return shipping of their exchange OR alternatively the customer can supply a self addressed correctly sized post satchel for their exchange item and send it back with their item.
We ask that you email us before returning any items as this will allow us to assess whether your item is eligible for refund or exchange.
Please include a note with your exchange/return explaining the reason for return. This will ensure swift turn around time with your exchange or refund.
Our mailing address for returns/exchanges is:
32 Helen St South Golden Beach NSW 2483 Australia.
***To ensure availability of you desired exchange item, please email us at firstname.lastname@example.org as we are a small boutique label with limited stock.
CUSTOMS & DUTY CHARGES
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Night Tiger cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Night Tiger will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.